Privacy Policy
Last updated: January 2025
1. Who We Are
Blueseal Cleaning, Property & Training Consultancy Ltd ("Blueseal", "we", "our") is the data controller for personal information collected via this website. We are registered in England and Wales. Our registered office is Broad Quay House, Prince Street, Bristol BS1 4DJ. You can contact our data team at info@the-bluegroup.com or by calling 07495 196 777.
2. What Information We Collect
We collect information you provide directly — such as your name, email address, telephone number, and the nature of your enquiry — when you use our contact forms, booking system, or other interactive features on this site. We may also collect technical data (IP address, browser type, pages visited) through cookies and analytics tools, subject to your consent.
3. How We Use Your Information
We use your personal information to respond to enquiries and booking requests; to provide services you have contracted with us; to send service-related communications; and, where you have given consent, to send marketing communications about our services. We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your data on the basis of: (a) the performance of a contract or pre-contractual steps at your request; (b) our legitimate interests in responding to enquiries and operating our business; (c) your explicit consent where required (e.g., for marketing); and (d) compliance with a legal obligation.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 3 years. Client operational data is retained for 7 years in line with financial and regulatory requirements.
6. Your Rights
Under UK GDPR, you have the right to: access your personal data; request correction of inaccurate data; request erasure in certain circumstances; object to or restrict processing; request data portability; and withdraw consent at any time (where processing is based on consent). To exercise any of these rights, please contact info@the-bluegroup.com.
7. Cookies
We use essential cookies necessary for the operation of this website and, with your consent, analytical cookies to understand how visitors use the site. You can manage your cookie preferences at any time via our Cookie Settings. See our Cookie Policy for full details.
8. Third-Party Services
We use carefully selected third-party processors to operate our platform, including email delivery and analytics services. All processors are bound by data processing agreements consistent with UK GDPR requirements.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Access to personal data is restricted to employees and contractors who need it to perform their duties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page. Significant changes will be communicated via email where we hold your contact details.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.