Frequently Asked Questions

Yes. Our cleaning teams arrive fully equipped with professional-grade equipment and eco-friendly products. If you have specific requirements or preferred products, please let us know when booking.

All our operatives are DBS checked, fully trained, and covered under our comprehensive public liability insurance policy. We also carry employers' liability insurance.

Absolutely. We provide one-off deep cleans, end-of-tenancy cleans, post-construction cleans, and regular scheduled contracts for both commercial and domestic clients.

Yes. We offer flexible scheduling including early mornings, evenings, and weekends to minimise disruption to your business or household.

We cover a broad range of services including reactive repairs, planned preventative maintenance, landlord compliance checks, painting and decorating, plumbing, electrical inspections, and full refurbishment projects.

Yes. All trades professionals on our team hold relevant industry certifications. Electrical work is carried out by Part P certified electricians, and gas work by Gas Safe registered engineers.

We offer full property management support including tenant liaison, maintenance coordination, compliance scheduling, and void period management. Contact us to discuss a tailored management package.

We aim to respond to emergency call-outs within 4 hours for contract clients and within 24 hours for ad-hoc requests, subject to location and availability.

We offer a range of accredited and bespoke training programmes covering cleaning standards, health and safety, COSHH, property management, leadership development, and compliance. See our Training page for the full schedule.

Yes. We offer on-site delivery, remote/virtual sessions, and training at our Bristol base. We tailor content to your team's specific context and requirements.

Accredited courses carry recognised certificates. Bespoke in-house training is accompanied by a Blueseal certificate of completion. Full course details are provided at enquiry.

Our consultancy arm advises organisations on operational best practice, compliance frameworks, procurement strategy for facilities management, and workforce training needs analysis. Engagements are scoped individually.

You can use our online booking form, call us on 07495 196777, or email info@the-bluegroup.com. We aim to provide quotes within one working day.

We accept bank transfer (BACS), card payment via our secure online portal, and direct debit for regular contract clients.

Yes. Registered customers can view, manage and track all bookings, download invoices, and communicate with our team through the customer portal.

Cancellations made with fewer than 24 hours' notice may be subject to a cancellation fee of up to 50% of the agreed service value. See our Terms of Service for full details.